Refund Policy

1. General Principle

Refund requests are considered on a case-by-case basis in accordance with the applicable service terms and the circumstances of each request. Rojgar Udaan does not make blanket guarantees of refund for all payments.

2. Service Fees

Fees paid for platform registration and service facilitation are applied towards the processing and facilitation of your request. Once a service has been initiated or delivered, the applicable fee may not be refundable.

3. Third-Party Outcomes

Rojgar Udaan facilitates applications and services on your behalf. Where a loan, insurance or government scheme application is rejected by a third-party lender, institution or authority, this does not automatically entitle you to a refund of facilitation fees, as the service of facilitation has been rendered.

4. How to Request a Refund

If you believe you are entitled to a refund, please contact our support team with:

• Your registered name and contact number
• Your application or order reference number (if available)
• The service for which you are requesting a refund
• The reason for your refund request

Our team will review your request and respond within a reasonable time.

5. Processing

Where a refund is approved, it will be processed through the original payment method or an agreed alternative. Processing timelines may vary depending on the payment method and applicable banking procedures.

6. Policy Updates

This Refund Policy may be updated from time to time. We recommend reviewing this page before making a payment.